B2B Customer Advisor, Inside Sales – Payments

🕒 January 30

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qards GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

qards GmbH is a German card-processing specialist that provides end-to-end services for credit and debit cards, ranging from product strategy to cardholder support and operational processing. Formed by the merger of Bayern Card-Services and PLUSCARD, qards serves hundreds of financial institutions (including Sparkassen), manages millions of cards in circulation, and operates service centers in Saarbrücken and Munich. The company focuses on B2B partnerships with banks and financial institutions, offering processing, customer service, compliance reporting, and related card-management solutions.

📋 Description

• Provide telephone and written support to DKB and respond to and coordinate all inquiries related to qards' service scope (e.g., prevention and claims management, IT, complaints, regulatory matters, etc.) • Analyze (new) requirements from our client and coordinate with the relevant internal departments • Prepare proposals, decision papers, and contract amendments in close cooperation with the specialist departments and the legal team • Facilitate client meetings and workshops and prepare documentation of the outcomes • Contribute to the development and implementation of new processes, identify improvement opportunities in existing workflows and drive their implementation • Bring subject-matter expertise to cross-functional projects.

🎯 Requirements

• Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in related industries • Strong customer and service orientation with a friendly, articulate and confident manner • Experience in process and quality management combined with good technical understanding and strong analytical and conceptual skills • Structured and independent way of working • IT affinity and experience working on projects • Excellent MS Office skills (especially Excel) • Business-fluent German and good English skills • A clean basic police clearance certificate and a signed internal declaration confirming that your financial affairs are in order (e.g., no personal insolvency or wage garnishment).

🏖️ Benefits

• 30+ days of vacation per year • Flexible working hours (flexitime) • Possibility to work remotely up to 80% (home office) • Comprehensive development and training opportunities • Prepaid benefits card (Edenred) with regular tax-free credits • Health and wellness programs • Modern canteen with meal subsidies and complimentary coffee, tea and water • Free counseling through the Employee Assistance Program for you and your dependents • Additional benefits such as company bike (JobRad), employee discounts, etc.