Customer Success Manager - Resware

April 19

Qualia

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Powering Real Estate's Digital Transformation.

title closing software • escrow software • real estate closing • digital mortgage • digital closing

201 - 500

Description

• Build and maintain strong, long-lasting client relationships through being a trusted guide and valued collaborator • Keep current on our evolving solutions and identify opportunities for your assigned customers to improve their business (and our revenue) • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Predict, track and report on account metrics (e.g. customer satisfaction, quarterly/annual revenue) • Assist in the negotiation of contracts and service agreements to achieve profitability targets • Deftly and elegantly deal with periodic challenging client requests and issue escalations

Requirements

• Experience as a CSM, Account Director, Account Manager, or Key Account Manager • Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach • Good listener who can understand customer needs and communicate Resware’s value proposition • Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding goals • Demonstrable work with and influence of key stakeholders at all levels of an organization, including executive and C-level • Excellent written and verbal communication skills • Proven ability to juggle multiple accounts at a time, while maintaining attention to detail • Experience working with complex Enterprise software for large complex accounts • Experience, knowledge, and opinions in the Real Estate Title Insurance industry or with the Resware product is a plus • Solid experience with CRM software (e.g. Salesforce, Zoho, or HubSpot) and productivity software (Microsoft Office or Google G-Suite)

Benefits

• Comprehensive health plans • 401(k) program • Commuter benefits • Professional development • Parental leave • Flexible time off policy • Online onboarding program • Biweekly all-hands meetings • Internal virtual events