Customer Service Representative, Retention Specialist

February 27

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Quince

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High Quality Products. Radically Lower Prices.

ecommerce • apparel • accessories • homegoods • luxury

11 - 50

Description

• Responsible for answering customer questions • Provide best-in-class service experience for customers • Work remotely • Maintain metrics including CSAT, customer retention, daily interactions, and response time

Requirements

• Associate degree or greater • 2+ years of professional experience working with computer and web-based tools • 2+ years of experience in customer service/support or strong writing skills required • Availability to work weekends and key holidays • Strong oral and written communication skills with attention to detail • Comfortable with working from home • Self-starter • Strong proficiency in handling customer support over the phone

Benefits

• 90-day introductory period • Remote work opportunity • Opportunity to work with a world-class team • Competitive metrics-based bonus structure