Raisely
Online fundraising for ambitious campaigns
Digital Fundraising • Campaign Development • Donor Communications • Charity Websites • Marketing Automation
11 - 50
Customer Success Specialist
April 5
🇦🇺 Australia – Remote
💵 $65k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
Raisely
Online fundraising for ambitious campaigns
Digital Fundraising • Campaign Development • Donor Communications • Charity Websites • Marketing Automation
11 - 50
Description
• Customer Success Specialists are responsible for working closely with customers over email support channels. • They assist charities in setting up campaigns, troubleshooting issues, tweaking designs, and creating helpful documentation. • They bring customer feedback into the product roadmap, partner with the engineering team on new features, and contribute expertise through webinars, blog posts, and guides. • Opportunities to work on quarterly team tactics and company-wide virtual activities.
Requirements
• Brillant writer who can convey complex concepts clearly and relate to the audience. • Problem solver who enjoys understanding and independently resolving issues. • Basic knowledge of HTML, CSS, and ability to tweak layouts. • Empathetic individual who can support customers with compassion. • Strong desire to make a positive impact on the world.
Benefits
• Save lives, save our climate, and support the most vulnerable people in our society. • Work a 4 Day Week at full pay once you're past onboarding. • Salary between $65-75k + super depending on experience.
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