Business Operations Associate

March 15

Reverence Care

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AI/ML solutions enabling large healthcare organizations to radically improve workforce operations

11 - 50

Description

• Manage customer onboarding and customer support processes • Build a strong understanding of how existing scheduling operations team functions • Shape and operationalize supporting resources, processes, and tools to improve team efficiency and effectiveness • Directly execute key processes including customer onboarding, customer support, scheduler onboarding, and scheduler support activities • Support efforts to define and track key success metrics for scheduling operations team • Troubleshoot operational challenges arising from team scaling • Bridge front-line customer interactions with customer success, operations, and product teams

Requirements

• 2-5+ years of experience in a front-line operations or analytical role • Technical skills: Excel, Google Sheets, knowledge of Zendesk or other enterprise customer support systems • Problem solver with ability to quickly learn and adapt • Highly organized with a focus on systems and processes • Clear communicator able to simplify complex ideas • Bias to action in a fast-paced, high-growth startup environment

Benefits

• Competitive compensation • Equity options • Flexible Paid Time Off • Flexible working hours • Competitive health benefits • Home office support • Commitment to investing in your professional growth • Office in New York City for visitors and local employees • Recurring team lunches for all employees • Paid sabbatical after 5 years