Customer Support Specialist - remote in Brazil

April 12

ROI Hunter

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Product Performance Management (PPM): using product-level data to improve marketing performance and foster collaboration

Facebook & Instagram Ads • Predictive Remarketing • Google Analytics • E-commerce • Dynamic product ads

51 - 200

Description

• As a Customer Support Specialist at ROI Hunter, you'll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients on the Brazilian market but also globally • You will support Meta and Google marketing issues within our platform • Processing and discussing product feedback with our product managers, and reporting any discovered issues • Share ideas for continuous improvement and new learnings

Requirements

• You are a self-starter who is based anywhere in Brazil and can work remotely. Our team is supporting each other, so there is a helping hand. But consider if the remote setup is the one for you. • You should be truly enthusiastic about the support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same) • Being fluent in English and Brazilian Portuguese is a must, together with patience and empathy are important tools for a successful Customer Support Specialist • Some basics in Meta and/or Google Ads will be a great plus • The job is sometimes also technical so you should know the basics of SQL and Internet browser development tools • You will be working remotely with us so we expect you already have the home office setup ready

Benefits

• Meal vouchers (of BRL 35/working day) • Health Insurance plans • Education budget • 30 days of paid vacation leave per year of service accrued gradually • Quarterly bonuses