Customer Success Representative

April 25

RTM Business Group

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RTM Business Group is a national marketing and research organization, providing national educational forums and professional development opportunities for leaders in a multitude of industries$1. .$1

Professional Development • K12 Education • Higher Education • Content Production • Educational Forums

51 - 200

Description

• Develop and manage relationships with RTM’s top clients to support their continued success and growth • Support the onboarding of new clients by managing project data to ensure a seamless transition into the RTM ecosystem • Research, identify and qualify target market leads through a variety of sources • Conduct daily prospecting activities through tailored emails and social outreach • Prepare clients for events by proactively communicating timeline of events, reminders, expectations and hotel information • Conduct check-in calls with clients and upsell meetings for future events • Debrief with clients post event to ensure RTM’s products continue to improve year over year • Update materials, data and meeting selections on Airtable, HubSpot and other systems • Partner with Vendor Sales team with live status reports on data, materials and clients • Ensure all tasks are completed and data is up-to date on HubSpot, notifying Vendor Sales team on inaccuracies and uncompleted tasks on a weekly basis • Collaboratively create client testimonials and event collateral with team • Travel nationally throughout the year for events as necessary, 4-5 days per event

Requirements

• Ability to travel • Bachelor's degree • 1-2 Years of Customer/Account Management or B2B selling experience • Professional & interpersonal communication skills • Passion for professional learning and development • Self-starter, extremely organized and detailed-oriented with a strong commitment to accuracy • Must be proactive and have the ability to work under pressure • Balance and prioritize multiple deadlines at once • Exceptional follow-up and follow-through skills • Competency with technology and ability to learn new software and applications

Benefits

• 15+ PTO Days • Flexible/Hybrid work model (WFH and Remote opportunities) • Medical/dental/vision coverage • 401K after 12 months of employment • Pre-tax commuter benefits • Travel to major cities (all expenses paid) • Opportunity for lateral and vertical movement within the company, inter/intra departmentally