Customer Success Manager

December 13, 2023

Secureframe

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Automated security and compliance solutions for growing businesses.

SOC 2 • ISO 27001 • Security • Compliance • Audit

51 - 200

💰 Series B on 2022-02

Description

• Master the product to effectively manage customer activities • Achieve key success metrics such as Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) • Analyze customer engagement and enhance their usage and satisfaction • Own customer relationships post-sale • Collect customer feedback and communicate client needs • Identify opportunities for account growth and renewal • Continuously refine and improve internal processes

Requirements

• 2+ years of experience with SOC 2, ISO 27001, and other forms of compliance • 3+ years of experience in customer facing roles • Strong empathy for customers and passion for revenue growth • Ability to collaborate and communicate effectively • Autonomous worker with an ownership mindset • Excellent verbal and written communication skills • Ability to work well in a fast-paced, rapidly changing environment

Benefits

• Fully remote position • Competitive salary and equity package • Comprehensive health, dental, and vision insurance • Flexible vacation policy • Company offsites two to four times per year • Equal opportunity employer