Technical Solutions Architect, Customer Experience

March 16

Seqera

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The leading provider of open source workflow orchestration software for data pipelines & cloud infrastructure.

cloud • workflows • genomics • hpc • data

51 - 200

Description

• Seeking a Technical Solution Architect to join the Customer Experience Team • Play a pivotal role in linking complex technical solutions to the unique challenges clients face • Engage with customers to architect optimal solutions pre and post-implementation • Lead technical discussions on infrastructure configuration, automation, cloud cost-efficiency, integrations, and more • Build and maintain various tools to drive CX and customer efficiency • Provide ongoing support for challenging customer issues and escalations • Collaborate with Sales and Scientific Development teams during the pre-sale process

Requirements

• 5+ years of experience in a client-facing Technical Solutions or Technical Architect role • Expertise in implementing real-world solutions in public clouds, with advanced skills in AWS, GCP, or Azure • Hands-on experience deploying and troubleshooting container based systems and container orchestration technologies, including Docker and Kubernetes • Ability to quickly analyze and resolve problems in complex customer environments • Excellent customer-facing and interpersonal skills • Experience in technical services sales activities • Working with Life Sciences Organizations experience is valued

Benefits

• Flexible working hours, and remote-friendly culture • International working environment with more than 25 nationalities • Passionate & talented team • Continuous skills development • Team retreats and bonding activities • A culture where your opinion is valued and your decisions have a real impact on the industry • Excitement of a fast-growing startup in a constantly changing environment • Time off: 20 days for vacations per year, 3 days given by Seqera in December of 2024, and the national/public holidays according to your location • Equity • Private health insurance with United Healthcare, dental with Delta, and vision coverage from Vision Service Plan • Private life insurance with Lincoln • Investment app with Vestwell (401K) • Home office equipment (valued over 1,000 USD) • Subscription to Oliva, Mental Health App • Learning and development budget per year (1,000 USD)