Technical Support Specialist II

April 26

Shogun

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Shogun empowers brands to create exceptional ecommerce experiences. We're hiring!

ecommerce • shopify • bigcommerce • web development • web design

51 - 200

💰 $67.5M Series C on 2021-06

Description

• As a Technical Support Specialist II, you will be responsible for troubleshooting and resolving technical issues for our customers. This role is ideal for a front-end web developer with an eye for working on challenging customer problems and a passion to make customers successful.

Requirements

• At least 2 years of professional experience in technical support roles where you diagnosed and solved technical issues related to CSS, JS and HTML. • Experience with Liquid template language and ecommerce platforms such as Shopify and BigCommerce. • Experience with ticketing and customer support tools, preferably JIRA and Intercom. • Experience documenting technical processes and solutions, with the ability to explain technical concepts to non-technical users.

Benefits

• Competitive salary • Company-sponsored healthcare, visioncare, dentalcare for you and your dependents • Retirement plans with matching contributions (401k, Pension, and RRSP) • Paid parental leave • Stock options • Yearly company off-sites • Home office set-up reimbursement • Monthly home office productivity reimbursement • Co-working space reimbursement • PTO, sick leave, holidays, Shogie appreciation days • Learning and Development reimbursement • Mental health and wellbeing offerings • Quarterly Wellness reimbursement • Remote work – We are a diverse and distributed team that uses Slack, Zoom, Notion, and other tools to stay connected