Sales Specialist

March 21

Sinch

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We bring all people and businesses closer together with tools enabling personalized engagement. #WeAreSinch!

cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000

💰 Post-IPO Secondary on 2022-09

Description

• Respond to email tickets, online chats, or phone calls to help potential Sinch SimpleTexting customers get signed up and started with the platform • Explore the needs of potential customers and help them take the first step toward succeeding with Sinch SimpleTexting • Qualify customers and get them connected with an account executive where appropriate • Answer customer questions about how Sinch SimpleTexting can work for their business • Become a Sinch SimpleTexting power user; provide accurate, valid and complete information by using the right methods/tools • Build sustainable relationships of trust through open and interactive communication • Work with customer service manager to ensure proper customer service is being delivered • Helping to write excellent help documentation – both for internal use and for our customers • Go the extra mile to engage customers

Requirements

• English is your primary language. Secondary languages are a plus. • At least 1 year of experience working with customers, preferably in a sales role • Demonstrable critical thinking, communication, and creative problem-solving skills • Experience qualifying and evaluating customer needs • Ability to learn new software platforms quickly • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team • Highly organized. You can manage and prioritize several different projects. • Familiarity with chat and CRM platforms • Shift 11am - 8pm EST • Bachelor’s degree, preferably in a related field of study • 2+ years in customer-facing role, preferably in a sales role • Experience working in the SaaS industry

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. • Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. • Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. • Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. • We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. • Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. • Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.