Enterprise Customer Success Manager (German Speaking)

April 24

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Sitetracker

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We power the rapid deployment of tomorrow's infrastructure. Deploy what's next.

project management • cloud software • smart city • utilities • alternative energy

201 - 500

Description

• Work with cross-functional teams to learn the Sitetracker product and its capabilities • Undertake internal certifications to accelerate your product knowledge and onboarding • Learn and adopt Sitetracker’s playbooks • Work closely with customer success, and other teams, to establish yourself internally • Meet with customers within your territory • Become the main point of contact for your customers

Requirements

• Professional working level efficiency communicating in German as a minimum • Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer • The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality • Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organization, including the ‘C-Suite’ • Have the ability to create and deliver a high-touch communication plan • Show a technical aptitude and understanding of a deployed solution • Be a self-starter and show willing to pursue personal development • Demonstrate passion and enthusiasm for customer success

Benefits

• Professional working level efficiency communicating in German as a minimum • Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer • The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality • Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organization, including the ‘C-Suite’ • Have the ability to create and deliver a high-touch communication plan • Show a technical aptitude and understanding of a deployed solution • Be a self-starter and show willing to pursue personal development • Demonstrate passion and enthusiasm for customer success