Senior Technical Success Manager, LATAM

March 26

Snyk

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Develop fast. Stay secure.

501 - 1000

💰 $75M Series F on 2021-09

Description

• Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows • Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations • Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products • Mobilizing internal and external resources to remove barriers to adoption • Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks • Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Requirements

• Fluency in Spanish - This will be our first LATAM TSM. This is a great time to join and help build our LATAM TSM Team • 5+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies • Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America and customers in South America • The ability to demonstrate a working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode, Docker, Kubernetes) and cloud environments • Exceptional organization and time-management skills and the ability to effectively manage across competing priorities • To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections • To thrive in a collaborative, fast-paced environment and as a part of a results-oriented team • Also have fluency or working proficiency in Portuguese • A developer background or any kind of experience with coding • Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Benefits

• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development • Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers • Health benefits, employee assistance plans, and annual wellness allowance • Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances