Customer Success Manager

March 26

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Billtrust

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Billtrust is the leading innovator in AR automation and B2B payments.

Outsourced Invoicing • ebilling • EBPP • EIPP • Billing Services

501 - 1000

💰 $200M Post-IPO Equity on 2021-01

Description

• Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The CSM will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The CSM shall have regular contact with multiple key customers and work internally with cross functional departments in representing the voice of the customer, to actively resolve concerns and accommodate reasonable requests. To be successful in this role, all customer communication, both oral and written, with key stakeholders at strategic customers will be accurate and informative. Additionally, as the main point of contact for a customer, the CSM will understand the customer's business and needs and will focus efforts on tasks that result in higher customer satisfaction and retention.

Requirements

• Experience working with C-Level executives in supporting and providing them advice and presenting analysis to sustain your advice• 3+ years’ experience in management consulting and/or value selling (could have been working in internal strategy/consulting departments)• Understanding of key Financial Services and technology trends• Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies (where it was required to manage multiple agendas and stakeholders)• Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider• Preferably: experience working in roles that had a strong technology component (that at least required an understanding of the impact technology can have)• It is critical to be proactive and have a collaborative attitude• We work in a fast-paced and dynamic environment, so you need to make things happen• Able to influence and drive others when working in a virtual team environment

Benefits

• Work from Anywhere: Our state of the art office, your home, a company paid WeWork - you decide!• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.• Flexible Working Hours: We support your lifestyle- the results are what count.• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, Leadership, and High-Potential Programs- we foster an environment where all employees can grow.