Customer Success Manager

March 26

Improvado

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Accelerate your business growth with marketing data you can finally trust.

All-In-One Reporting Platform • Marketing Performance • Visualization • ETL • Google Data Studio

51 - 200

Description

• Customers are your #1 priority, and you’ll do whatever it takes to support them • Learning our product inside and out to be able to solve questions quickly • Onboard new clients with different use cases and ensure a successful transition to our product • Track all tasks meticulously to make sure they are completed with in a reasonable time period. • You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery • Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs • Work with sales engineers to synthesize data and translate complex ideas for development team

Requirements

• Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product • Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment • Outstanding communication, collaboration, and curiosity skills • Strong analytical skillset - we're a data driven company • Startup environment mentality • Bonus points if you are a SQL or Tableau(or any other BI) wizard and familiar with the martech/adtech space

Benefits

• Remote-first environment • Competitive compensation • Medical, and dental benefits • 401K plan • Unlimited PTO • 13 paid holidays • Professional development reimbursement • Chance to get the company's stock options in the future