Associate Partner Success Manager (Remote)

March 23

Mentor Collective

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Mentorship makes college work for everyone.

Number of Matches • Quality of Engagement • Save Staff Time • Summer Melt • Retention

51 - 200

Description

• As an Associate Partner Success Manager, you are responsible for managing partners and programs during employee leaves, transitions, and PTO, as well as providing ongoing operations support for all programs. • Monitor key program health indicators, such as opt-in rates, engagement, and satisfaction rates to improve program performance and enhance value for students and university partners. • Project manage mentorship programs in different cycles and stages. • Implement Mentor Collective with New Partners, facilitate goal-setting, onboarding of the platform, and monitoring project stages. • Manage, predict, and escalate risk to customer renewal, problem-solving autonomously and collaboratively with other stakeholders at Mentor Collective. • Facilitate meetings and trainings with partners, provide updates, educate point-people, and problem-solve obstacles. • Document project plans, meeting notes, and insights in Mentor Collective systems. • Strategize and operationalize repeatable team-wide OOO processes to be implemented even during own PTO. • Set up programs in Mentor Collective's back-end, configure the program according to partner specifications. • Match mentors and mentees in impactful mentorship relationships using proprietary tools. • Implement program interventions to maximize mentorships created, participant engagement, and satisfaction.

Requirements

• Experience in Customer success or onboarding role for 12 months or more • Excels in a dynamic, changing environment and can adapt to new priorities • Project management experience and skills; demonstrated history of strong organizational skills and attention to detail across multiple simultaneous projects • High accountability and the ability to prioritize deadlines in a fast-paced environment • Strong written and verbal communication skills • Ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes • Customer service orientation and ability to quickly build rapport with customers • U.S. work authorization required

Benefits

• 100% remote company • 5 Medical plans - all PPO plans • 1 Medical plan option is 100% employer-covered (employee-only tier) • 5 Dental/Vision plans • HSA, FSA, Dependent FSA options • Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming care • One year covered for Talkspace mental health therapy • One Medical membership covered 100% • Flexible PTO with a minimum requirement for employees • 12 Company holidays • Company-wide 'winter break' between Christmas & New Year each year • 401k benefits • Stipend for WFH office setup • Flexible work schedule, ability to work remotely while traveling