Marketing Support Agent

April 20

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Description

• The Marketing Support Agent (MSA) manages lead flow and quality control into the company CRM and develops the company referral program. • The MSA is critical to the call center and service teams by ensuring all inbound marketing contacts enter the database with speed and accuracy to receive a prompt response with improved conversion. • Referrals are the company’s best lead source by quality, cost, and reliable flow. • The MSA is responsible for overseeing Advocator, the company’s online client and employee referral system. • This responsibility includes managing referrals and advocate development goals, implementing strategies and communication to build referral networks, and reporting on program growth and challenges. • The Marketing Support Agent reports to the Call Center Supervisor.

Requirements

• Organized and goal-minded with phone calls and email. • Strong computer and MS Office skills • Excellent Communication Skills- Persuasive & Friendly • Consistent work schedule and availability • Ability to stay sharp, professional, and bright eyed with all contacts. • Ability to adapt to changing marketing and messaging requirements. • Ability to make outbound dials as needed in the call center. • Ability to work 40-50 daytime hours per week.

Benefits

• Position includes salary plus success bonuses, $40k-60k expected earnings • Advanced product and sales training to ensure success • Unlimited earning potential, with commission and bonuses • Two weeks paid leave, plus 7 bank holidays • Use of professional company tools including customized CRM and VOIP system • Qualified leads from the best sources available • The peace of mind that comes with offering only best in class products, installation, and services • Health insurance, vision, dental benefits standard • 401K with company match