Customer Success and Operations Manager

February 1

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Sonde Health, Inc.

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Your Health Speaks.

11 - 50

Description

• Sonde Health is the global leader in voice-based health tracking and data insights. Sonde’s vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population health. Leveraging a best-in-class voice data set and clinical research with over 1.2 million samples from 85,000+ individuals on four continents, Sonde uses advanced audio signal processing, speech science, and AI/machine learning to sense and analyze subtle vocal changes due to changes in a person’s physiology to provide key insights into health and well-being. • Seeking a dynamic and experienced Customer Success and Operations Manager to manage enterprise-level partner relationships, offering a blend of product and commercial support throughout the partner lifecycle. • Responsible for ensuring seamless product integrations and successful launches, as well as driving long-term value for both Sonde and enterprise customers. • Pivotal role in how Sonde maintains and expands revenue per customer.

Requirements

• Bachelor’s degree in business, marketing, engineering, or a related field • Minimum of 5 years of experience in customer success, account management, or a related role, preferably in a technology or SaaS environment • Proven ability to build and maintain relationships with clients and cross-functional teams • Strong technical acumen with the ability to grasp complex product solutions and explain their value to partners

Benefits

• Competitive salary and performance-based bonuses • Excellent health, dental, and vision insurance • Retirement savings plan • Generous vacation and leave policies • Opportunities for professional growth and development