Medical Executive Assistant, Care Coordinator

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 22%

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Logo of Staffing For Doctors

Staffing For Doctors

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Execute high-touch patient follow-ups and coordinate telehealth/concierge care plans • Manage weekly prior authorization submissions in Athena • Monitor, prioritize, and triage rapid patient communications and administrative inquiries across Spruce and Gmail • Maintain patient records, update charts, track lab/diagnostic orders, and manage administrative workflows within Athena EHR • Compile clinical notes, submit prior authorization requests, and track approval statuses with commercial insurance payors • Deliver white-glove communications to executive-level patients via Spruce and email • Navigate and leverage a 10–15 platform technology stack, incorporating Claude AI and specialized medical software • Identify operational bottlenecks, propose workflow enhancements, and draft standardized operating procedures (SOPs) • Bring optimization ideas to practice leadership and proactively evaluate administrative tasks

🎯 Requirements

• Direct, hands-on administrative or clinical experience navigating Athena EHR (non-negotiable priority) • Deep baseline understanding of clinical terminology, medical workflows, and patient care management • Exceptional comfort with modern software, AI tools (e.g., Claude), multi-channel phone/text platforms (Spruce), and multi-system tech stacks • Proven ability to communicate effectively, professionally, and confidentially with high-expectation, high-net-worth clientele • Demonstrated track record of working independently, taking ownership of tasks, and proposing workflow improvements rather than waiting for instruction • Flawless, highly articulate spoken and written English skills (all patients are English-speaking) • Dedicated, quiet, HIPAA-compliant home office with high-performance computing hardware, high-speed primary internet, backup internet/power solutions, and a noise-canceling headset • Prior experience supporting concierge medicine, direct primary care (DPC), or elite telehealth practices (preferred) • Experience handling medical prior authorizations and insurance documentation (preferred)

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