Superside
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and
design • brand • brand identity • visual identity • graphic design
501 - 1000
Customer Success Manager
May 1
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
Superside
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and
design • brand • brand identity • visual identity • graphic design
501 - 1000
Description
• Drive customer satisfaction and renewals for key clients • Manage post-sales relationships and onboarding • Monitor account health and address churn risks • Collaborate with project delivery team for customer experience • Manage customer escalations and drive resolutions • Guide customers with proactive solutions and process improvement • Partner with other teams for strategy alignment
Requirements
• Bachelor's Degree in Creative, Communication, Business, or Marketing • 5+ years of customer-facing experience and account management • Strong English verbal and written communication skills • Customer relationship building skills • Proactive and customer-centric mindset • Ability to collaborate with stakeholders • Quick learning ability and problem-solving skills
Benefits
• Competitive salary • Health insurance • Remote work flexibility • Professional development opportunities
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