SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Customer Service Representative II
March 30
SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Description
• Respond promptly to customer inquiries via phone, chat and/or email • Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs • Maintain customer accounts by recording account information and documenting interactions • Exhibit a positive, empathetic and professional attitude towards customers at all times • Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers • Provide feedback on the efficiency of processes • Performs other duties as assigned
Requirements
• At least 1 year of customer service experience in a Call center or BPO industry • Experience in using Zendesk • Good communication skills, verbally and written • Customer orientation and ability to adapt/respond to different types of customers • Ability to multitask, prioritize and manage time effectively • Proficient in PC operation and navigation Nice-to-have qualifications: • Experience supporting customers on all channels - voice calls, chat, and email • Familiar with CRM systems and practices
Benefits
• Culture dedicated to core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy
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