Technical Support Representative

April 7

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SupportNinja

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B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

📋 Description

• Provide basic technical support to customers experiencing technical issues • Identify and troubleshoot technical problems • Communicate solutions to non-technical customers clearly • Ensure accurate ticket triaging • Follow up with customers to ensure issues are resolved satisfactorily • Escalate complex issues as necessary • Document customer interactions in a CRM system • Provide excellent customer service • Adhere to company policies and procedures • Meet or exceed performance targets for KPIs • Improve knowledge of products and services through training • Collaborate with other departments to resolve customer issues • Maintain a professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• Previous technical support experience or equivalent • Strong communication skills, both verbal and written • Proficient in using computers and various software applications • Previous experience in the call center environment (helpful but not required) • Experience in the SaaS industry (helpful but not required) • Experience supporting customers via phone calls, chat and email (helpful but not required) • Familiar with CRM systems and practices (helpful but not required)

🏖️ Benefits

• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth