Client Success Coordinator

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱37.5k - ₱46k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TechnologyAdvice

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

TechnologyAdvice is a media and technology company that provides insights and recommendations on business-to-business (B2B) technology products and services. The company specializes in helping organizations make informed purchasing decisions by offering expert analysis and comparisons of various software solutions including HR software, CRM, project management tools, and business intelligence systems. Through data-driven analysis and extensive research, TechnologyAdvice aims to simplify the technology buying process and provide valuable resources for businesses looking to implement new digital solutions.

📋 Description

• Manage day-to-day client communication and respond to requests • Proactively review client performance, share insights, and align on goals • Set up, monitor, and optimize client programs in Salesforce • Troubleshoot program issues and maintain accurate CRM data • Prepare regular client campaign reports • Analyze campaign performance and client feedback • Deliver actionable recommendations to improve outcomes • Collaborate with sales, operations, technology, and other internal teams • Connect clients and internal teams to align objectives, priorities, and deliverables • Establish efficient processes and recommend creative solutions • Own a portfolio of accounts from onboarding through program delivery

🎯 Requirements

• Strong communication across email, Slack, and Zoom • Proficiency in Google Sheets or Excel • Ability to manage data, build reports, and check accuracy • Highly organized and able to manage multiple accounts • Eagerness to learn B2B demand generation campaigns • Ability to analyze campaign performance data and connect insights to client goals • Familiarity with Salesforce or similar CRMs • Detail-oriented approach to quality control for leads and campaign elements • Proactive problem-solving and process improvement • Ability to work in a fast-paced, changing environment • Working laptop/PC, internet connection, and backup connection • Must be currently authorized to work in the Philippines and maintain authorization throughout employment • Pre-employment screening required

🏖️ Benefits

• Mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives • Flex Fridays, allowing adjustment of the 40-hour week for a full or half day off on Fridays • Remote-first culture; work from home • 14 days of annual paid time off, plus Philippine government-declared holidays • 5 additional paid time-off days after 1 year • Philippine statutory benefits: SSS, PhilHealth, and HDMF • Corporate HMO plan for full-time Philippine employees after two months of tenure • Monthly rice subsidy/de minimis allowance • Headspace app access • Bonus for presenting in the monthly speaker series