Client Success Manager

April 22

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TechnologyAdvice

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TechnologyAdvice is a full-service B2B media company that delivers marketing and data for 600+ technology companies.

Software Reviews • Demand Generation • Online Marketing • Content Syndication • B2B Lead Generation

201 - 500

Description

• Work alongside Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program • Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with) • Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services • Create client programs in our Salesforce platform and troubleshoot any issues with program or leads • Assist sales in the speedy and correct set up of programs on Salesforce (the support is much like the role of an internal sales rep) • Respond to client feedback and provide recommendations and optimisations for their campaigns • Conduct cadenced outreach to customers, checking in on their campaigns and touching base to review performance and gather feedback. • Work with clients to understand program performance and provide strategic guidance on tactics to improve program targeting • Onboard new clients and develop and present Campaign Reviews to discuss high level business strategy with top clients • Set-up email templates and create landing pages as needed for campaigns • Help establish processes to increase efficiency and offer creative solutions to solve problems • Help with other revenue team business processes and actions, including the research of trends and the use of these as a tool to drive potential upweight of programs • Help with onboarding new team members

Requirements

• Bachelor's degree from recognised institution (or equivalent experience) • Familiarity with Salesforce, or other CRM tools • Excellent communication skills through various digital communication including slack, email and over the phone • Excellent time management skills and the ability to multitask while upholding a high level of accuracy • Organised and detail-oriented • Creative, problem solving ability • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Benefits

• Parental Leave • MacBook Pro or PC laptop, your choice • Ongoing career development opportunities, mentorship program, and more • Wellness perks that include the Headspace App and monthly fitness reimbursements • Professional Development Book Cost Reimbursement • Quarterly team outings and volunteer opportunities • APAC First Friday speaker series where you can earn a bonus for presenting • DE&I initiatives such as book clubs