Travel Agent - Manager Quality Control, Ticketing and Operations Support

March 19

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Teplis Travel Service

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Global Travel Management | Meetings & Events | Leisure Travel Services

Corporate Travel Services • Online Booking Tools • VIP Service • 24/7 Traveler Support • Benchmarking & Analytics

51 - 200

Description

• Issue tickets that cannot be processed by automated ticketing following all industry rules and regulations • Make certain that all airline specific and client specific entries are included • Work with and coach agents regarding records with missing or incorrect entries • Manage the unused ticket process verifying that unused tickets are routed correctly to profiles and distribute the unused ticket reports • Manage the exception process, obtain and track waivers • Manage the name change process for key accounts Conduct research on ticketing and operations questions • BE AN INTEGRAL PART OF THE OPERATIONS LEADERSHIP TEAM

Requirements

• At least 5 years ticketing experience on Travelport Worldspan • MS Office proficient • Sabre and Travelport + experience a plus • Prior experience with automated QC programs desired but not required • Prior experience with Unused Ticketing Programs desired but not required

Benefits

• PTO • Paid Holidays • 401K • 401K Match • Health Benefits • Dental Benefits • Disability Benefits • Creative Schedules