Customer Service Advisor I (Remote, Texas)

April 19

The Zebra

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Why wouldn't you want to work for what's called “the most interesting company in insurtech”? 🦓

Insurance • Comparison • Agency • auto insurance • home insurance

201 - 500

Description

• Answer inbound phone calls, emails, and chats for the company. Most of these calls will be customers calling for assistance with their insurance policy or it could be new customers requesting information about buying a policy. • Assist customers by processing payments and endorsements along with answering general questions regarding their insurance policy. • Rewrite insurance policies for prior customers • Follow-up on outstanding policy requirements by contacting customers or insurance carriers. • De-escalate customers and attempt to resolve issues independently • Retain current customers through various retention efforts

Requirements

• Insurance industry background a plus • 1+ years of insurance customer service experience • You already have a TX (General Lines) Property & Casualty • Call center experience is highly preferred • Excellent communication skills - written, verbal and listening • Multitasking and time management skills • Attention to detail • Chat experience is a plus

Benefits

• Unlimited PTO • Health, Dental, Vision & Disability Coverages • HSA offering + employer contribution • 401k with company match • Paid Parental Leave Program • Additional Perk Programs • Internet stipend ($40/month) • Learning & Development Opportunities • Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)