Onboarding Manager – Help Partners Succeed

🔥 2 minutes ago

🇩🇪 Germany – Remote

💵 €60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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TREELAX PARTNER

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

TREELAX PARTNER is a German SaaS company offering a practice-focused digital platform for arborists and tree-care businesses. Their software centralizes quoting, invoicing, scheduling, customer acquisition and field workflows so tree-care teams spend less time on paperwork and more time on operations. They provide onboarding, training and ongoing support targeted at small-to-medium tree-care companies and position themselves as a B2B partner to grow revenue and efficiency.

📋 Description

• Onboard new partner businesses and introduce them to the software • Set up partners’ systems • Train partners remotely via video and guide them until they can use the software confidently • Act as the ongoing point of contact for up to 100 partners • Answer questions patiently and clearly • Support change processes and take resistance seriously • Ensure partners actively use the software and become more successful as a result • Identify potential added value, such as professional websites or online marketing, and raise these opportunities without sales pressure • Take responsibility for partner success, software adoption, satisfaction, and relevant upsells

🎯 Requirements

• A genuine service mindset and willingness to go the extra mile • Genuine interest in people and the ability to connect well with hands-on professionals • Sensitivity to change and skill in handling resistance • Patience and the ability to explain complex topics simply • Independent, structured approach to work • Time flexibility, including early-morning or late appointments • Excellent German language skills • Willingness to learn about the tree-care industry and its specific terminology • Willingness to travel to the leading annual trade fair in Augsburg • Previous experience is not required

🏖️ Benefits

• Success bonus for partners who successfully get started and remain active with your support • Upsell commission • Target compensation of approximately €70,000 • Work remotely from anywhere in Germany • Flexible working hours • Hands-on day with a partner on site • AI support for routine tasks • No micromanagement; clear goals and freedom in how you work • Attendance at the leading annual trade fair in Augsburg