Sales Administrator – Logistics

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Maintain accurate customer information, account details, customer rates, and sales administration records in Translogix and other internal systems. • Process customer rate updates, rate reviews, pricing changes, and account amendments. • Support Account Managers and the Business Development Manager with customer information, quotes, rate updates, reports, and sales administration. • Prepare and update sales quotes, customer rate documentation, pricing information, and supporting records. • Monitor and manage the Rate Admin inbox, responding to internal and customer queries. • Liaise with Operations, Finance, Account Managers, and internal stakeholders to resolve customer rate, invoice, account, and service-related queries. • Support invoice-related administration by checking customer rates, account details, pricing records, and supporting information. • Maintain records of customer communications, rate changes, approvals, account updates, and related documentation. • Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting. • Complete high-volume data entry and system updates while maintaining accuracy and consistency. • Support customer onboarding and account maintenance. • Identify and escalate discrepancies, missing information, rate issues, or process concerns. • Support compliance, audit requirements, company procedures, and internal controls. • Assist with process improvements across rate administration, customer data, reporting, inbox management, and internal workflows.

🎯 Requirements

• Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualification is preferred. • Minimum 3+ years’ experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role. • Experience in transport, freight, logistics, supply chain, or a similar operational environment is highly regarded. • Strong experience with customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-focused work. • High-volume data entry experience with strong accuracy, consistency, and attention to detail. • Experience using Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly regarded. • Intermediate Microsoft Excel skills. • Good numerical accuracy when reviewing customer rates, invoices, pricing details, customer records, and account information. • Strong written and verbal communication skills. • Ability to liaise effectively with Account Managers, Business Development, Operations, Finance, customers, and internal teams. • Strong organisational and time management skills. • Proactive problem-solving approach, including identifying discrepancies, escalating issues, and following through to resolution. • Reliable, process-driven, and comfortable with structured procedures, audit requirements, and high-volume administrative work. • Professional, customer-focused, and able to work independently in a collaborative team environment.

🏖️ Benefits

• Work from home • Mon - Fri: 9:00 AM – 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • People-first culture prioritizing stability, growth and genuine care • Equal opportunity employer • Culturally diverse and inclusive workplace