Support Engineer

March 20

Origin

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Origin is the first comprehensive employee financial wellness platform for the modern workforce.

Employee Benefits • Financial Wellness • Financial Planning • Financial Wellbeing • Financial Advice

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Description

• As a Support Engineer at Origin, you play a crucial role in ensuring the seamless operation of our software systems, embodying the mission to make wealth management accessible and stress-free for everyone. Your day is a mix of challenges and opportunities to impact our technology and customer experience significantly: - Proactive Monitoring: Start your day by checking the health of our systems, ensuring everything runs smoothly and identifying potential issues before they escalate. - Issue Resolution: Dive into solving complex support tickets, using your technical skills and creative problem-solving to find solutions. - Collaborative Efforts: Engage with the engineering and customer success teams to discuss ongoing issues, share insights, and plan for improvements. - Knowledge Sharing: Document your findings and solutions and contribute to our knowledge base to help streamline future support efforts. - Customer Interaction: Provide exemplary customer service, communicating clearly and empathetically with users facing issues, guiding them through to resolution. - Continuous Learning: Dedicate time to learning new technologies, tools, and best practices to stay ahead in your role and contribute to our team's growth.

Requirements

• Technical Support Savvy: You bring experience in providing technical support for software services, adept at addressing both internal and external customer needs with efficiency and empathy. • SQL and Database Proficient: Your skill set includes a strong proficiency in SQL and familiarity with both relational and non-relational databases, enabling you to navigate and query data effectively. • Coding Competence: You possess expertise in at least one coding language (C#, Python, etc.), allowing you to troubleshoot, understand, and work within the software environment you'll be supporting. • Communication Specialist: Solid verbal, written, and interpersonal communication skills are second nature to you, essential for working with our team and assisting users with technical issues. • Tool Mastery: Experience with task and ticket management tools such as Zendesk or Jira, and performance/error monitoring tools like Sentry, equips you to manage and diagnose issues efficiently. • Remote-Ready: You are capable of working effectively in a remote setting, ensuring overlap with our core hours from 8 AM to 4 PM PST to facilitate seamless collaboration; • Fluent in English: Advanced or native proficiency in English is essential to communicate effectively within our diverse, global team.

Benefits

• Competitive salary • Equity ownership • Health, dental, and vision insurance • 401(k) plan • Flexible vacation policy