Behavioral Health Medical Virtual Assistant

🕒 July 13

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇳🇮 Nicaragua – Remote 🇵🇭 Philippines – Remote

💵 $5 - $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer inbound patient calls promptly and provide professional, compassionate support. • Coordinate new patient intake and schedule appointments. • Maintain accurate patient information and documentation. • Process incoming referrals and conduct timely follow-ups. • Contact no-show patients at least twice, send text reminders, and document outreach. • Verify insurance coverage and assist with prior authorization requests. • Respond to new patient inquiries and referrals within 5 minutes. • Assist with general patient questions and route clinical or medication-related concerns appropriately. • Handle day-to-day front desk and general healthcare administrative tasks. • Participate in daily Zoom meetings and collaborate with the practice team. • Address basic patient concerns or hesitations over the phone. • Support the practice's goal of reaching 100 patients per month. • Maintain prompt, consistent call response and accurate, timely interaction records.

🎯 Requirements

• Previous experience in a psychiatry, behavioral health, or mental health practice is required. • HIPAA trained/certified. • Experience with healthcare administration, patient coordination, or medical front desk support. • Comfortable communicating directly with patients and handling inquiries beyond appointment scheduling. • Strong spoken and written English communication skills. • Excellent organization, attention to detail, critical thinking, and problem-solving skills. • Consistent, accountable, and highly reliable. • Experience using EHR systems; Valant experience is preferred but not required. • Experience with CoverMyMeds and/or RingCentral is a plus. • Comfortable learning new systems and adapting to changing workflows. • Must be available during the required CST business hours. • Spanish-English bilingual skills are nice to have. • Experience handling patient concerns, hesitations, or basic objections over the phone is nice to have. • Prior authorization and insurance verification experience is nice to have. • Medical degree or license is not required. • Previous Virtual Assistant experience is preferred but not required. • Relevant experience in healthcare administration, patient coordination, medical front desk, or a similar patient-facing healthcare role is required. • Must be proficient in speaking and writing English very clearly. • Must have relevant work experience. • Must submit an NBI clearance and/or Local Police Clearance background check before onboarding. • Must be available for video meetings with camera on when needed. • Reliable laptop or desktop computer. • High-speed internet connection with minimum 10 Mbps. • Noise-canceling headset. • Webcam for virtual meetings. • Quiet, professional workspace.

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off (paid time off optional and only if offered by the client) • Access to Tools & Resources • Optional Performance-Based Incentives, bonuses, or increased hours based on performance