Bilingual Medical Virtual Assistant – Dental

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer and manage a high volume of inbound patient calls professionally • Serve as a friendly and knowledgeable first point of contact for patients • Respond to patient questions and route inquiries appropriately • Manage patient communications through the Weave phone and communication platform • Schedule, confirm, and reschedule patient appointments • Maintain an organized and optimized appointment schedule • Conduct patient follow-ups regarding appointments and treatment plans • Help reduce scheduling gaps and ensure appropriate follow-up is completed • Follow practice-specific scripts, workflows, and scheduling procedures • Verify patient insurance eligibility and benefits, primarily through Delta Dental • Review relevant insurance information before appointments • Prepare treatment plans with detailed fee and patient cost breakdowns • Communicate treatment-related financial information clearly and professionally • Collect patient co-payments according to practice procedures • Create insurance claims for submission and coordinate with the external billing service • Coordinate with the practice's billing company regarding claim processing and follow-ups • Maintain accurate insurance and billing-related documentation • Follow up on outstanding information to keep claims moving efficiently • Maintain accurate and organized patient information within Dentrix • Provide general front-desk and administrative support • Complete documentation and patient-related administrative tasks • Follow the practice's customized workflows, scripts, policies, and procedures • Assist with additional administrative responsibilities as needed

🎯 Requirements

• Fluency in both English and Spanish is required • Excellent spoken and written communication skills in both languages • Confident communicating with patients over the phone • Relevant dental, healthcare, or administrative work experience • Dental or healthcare administrative experience strongly preferred • Experience in a patient-facing dental or medical office role highly desirable • Experience supporting a U.S.-based dental or healthcare practice preferred • Experience managing appointment scheduling, confirmations, rescheduling, and patient follow-ups • Experience managing a high volume of calls and appointments • Experience with insurance eligibility and benefits verification • Comfortable navigating insurance portals and reviewing patient coverage • Experience preparing or supporting treatment plans and patient cost breakdowns • Comfortable collecting co-payments and discussing patient financial responsibility • Experience creating insurance claims and coordinating with billing teams strongly preferred • Familiarity with Dentrix highly preferred • Familiarity with Delta Dental and Weave is a significant advantage • Tech-savvy, quick to learn, and comfortable adapting to customized systems and workflows • Must submit an NBI Clearance and/or Local Police Clearance before onboarding • Must be available for video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • Availability Monday through Friday, 8:30 AM to 5:30 PM Pacific Daylight Time

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Optional contractor perks and client-approved allowances