Medical Receptionist – Patient Scheduling Virtual Assistant

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer and manage incoming patient phone calls promptly and professionally. • Handle a high volume of incoming calls while maintaining accuracy and professionalism. • Schedule, reschedule, and coordinate patient appointments. • Assist with appointment changes and patient scheduling requests. • Process and submit prior authorization requests. • Track authorization status and communicate updates as needed. • Log all patient names throughout the day and submit the list to the client by the end of each workday. • Assist with general administrative and office support tasks.

🎯 Requirements

• Healthcare or medical office experience preferred • Experience working with medical practice operations • Ability to handle a high volume of incoming calls while multitasking efficiently • Strong organizational skills and excellent attention to detail • Professional, friendly, and compassionate phone demeanor • Familiarity with HIPAA compliance and maintaining patient confidentiality • Reliable, dependable, and proactive with minimal supervision • Excellent communication skills and a patient-focused attitude • Comfortable learning and using NextGen EHR and Weave VOIP systems if not already experienced • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.