Medical Virtual Assistant – Mental Health

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Manage medical billing using SimplePractice. • Submit and monitor insurance claims. • Perform insurance eligibility verification. • Process copays, coinsurance, and patient balances. • Prepare and send patient invoices. • Ensure claims are processed accurately and applied correctly to deductibles. • Assist with provider credentialing for future practitioner onboarding. • Prepare, organize, and submit credentialing documentation. • Monitor credentialing applications and follow up as needed. • Create and manage weekly content for Facebook and Instagram (one post per platform each week). • Manage and organize email communications. • Conduct patient reactivation outreach. • Make outbound calls for appointment confirmations and follow-ups. • Provide backup phone support when needed as the practice grows. • Perform additional administrative tasks that support daily clinic operations.

🎯 Requirements

• Experience as a Medical Virtual Assistant or in a healthcare administrative role. • Experience with medical billing, insurance verification, and patient invoicing. • Credentialing experience (required). • Experience creating content, managing or assisting with social media content is a plus. • Ability to work independently with minimal supervision. • Availability to work either mornings or afternoons within the client's business hours as needed. • Comfortable working with the camera on when required for meetings. • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.