Enterprise Sales Director

March 19

Working Solutions

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On-demand, multichannel contact center outsourcing. Solutions to manage fluctuating sales and customer service needs.

Contact Center Solutions • Customer Sales and Service • Outsourced Call Center • Business Process Outsourcing • BPO Operations

51 - 200

Description

• Selling outsourced customer experience contact center solutions into major clients • Originating and qualifying leads via cold-calling, networking, Social media, events and/or other sources and develop relationships with VP & C-Suite level executives within targeted markets and sectors • Qualify major opportunities to be further pursued, create and implement sales strategy (value messages, relationship approach, competitive differentiation). • The primary focus and objective will be to develop new business and buying centers within the assigned accounts • Develop and qualify leads into pursuits and close pursuits • Leverage knowledge of industry trends and client challenges to develop and deliver compelling value propositions • Spearhead development of project proposals, employ data gathering techniques and analysis in order to present proposed solutions to clients • Make significant contributions to the sales team and the company sales culture • Manage client expectations throughout the sales cycle and closing process • Develop and manage a pipeline of qualified opportunities

Requirements

• Minimum of 5 years’ experience selling Contact Center technology solutions (AI, Chatbots, CCAAS, Intelligent Automation, etc.) to the VP Customer Experience and other C-Suite executives • Qualified candidates must have experience in developing new sales opportunities, supporting the formulating of solutions for sales proposals (including pricing, scope, and schedules) and closing large and mid-sized deals • Comprehensive understanding of targeted industry business environments, issues and the trends affecting outsourcing spend • History of successful sales of services deals across multiple CX outsourced contact center industries • Experience in building and maintaining relationships with senior executives within assigned sector • Excellent oral and written communication skills and outstanding presentation skills • Ability to work in a distributed organizational environment • Demonstrated commitment to stay abreast of industry trends and technical advancements across multiple business sectors / industries in contact center environments • Experience selling on-demand, multichannel contact center outsourcing solutions a plus • Ability to work in a fast-paced, competitive sales culture • Ability to travel as required • High level of personal and professional integrity • Excellent attention to detail and time management skills

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Work from Home