Data Conversion Specialist

April 3

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WorkWave

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The Leader in Cloud-Based Field Service and Fleet Management Solutions for Companies With a Mobile Workforce.

1001 - 5000

Description

• Manage all aspects of the customer data conversion process to a successful conclusion • Consult with customers to help WorkWave understand customer business needs and recommend best practices to enable business workflows • Develop, update, and deliver weekly status reports for your projects • Work both independently and cross-functionally to champion the success of your customer’s migration process • Offer technical expertise and guidance throughout the data conversion and merge processes • Handle customer support calls during the post conversion time-frame • Develop trust-based relationships with customers so that we collectively reach successful outcomes • Track time spent and help the team to develop and refine best practices so that our quality and timeliness improve • Continually increase your knowledge of the software and the industries • Drive efficiency between sales, implementation, and data engineering hand-offs

Requirements

• Proven ability to manage multiple projects with tight deadlines • Minimum of 2 years of data, technical support or implementation experience • Advanced Excel knowledge and data analysis skills • Familiarity with agile task management systems like Jira • Ability to deal with an occasional challenging customer • Ability to define and negotiate win/win outcomes • Strong communication skills within a team, between teams, management, and customers • Ability to manage multiple tasks and prioritize appropriately • Data conversion or migration experience preferred • High attention to detail • Understanding that data merges cannot take place during production hours and occasional availability outside of standard business hours to facilitate key migration projects • A track record for handling escalated issues appropriately

Benefits

• Requires some level of work being done outside of standard business hours