Solutions architect (pre-sales)

December 11, 2023

Writer

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Writer is the AI writing platform for teams.

AI writing • NLP • content strategy

51 - 200

Description

• Partner with our Account Executives and prospects in use-case validation calls as the technical expert to uncover how they can leverage solutions including, custom templates, Knowledge Graph and our APIs. • Scope prospect’s business and technical needs, including tools, workflows, data structure, and integration points to ensure Writer can feasibly execute against • Conduct discovery on existing processes, identifying and quantifying current business pain and proposed impact of Writer’s solutions to address • Build custom templates for customers, lead feedback reviews of the templates, and then conduct additional fine-tuning to meet customer criteria • Lead proof-of-concept pilots of Writer by building solutions to validate technical requirements • Act as the technical lead for RFP responses and evaluations • Work hand-in-hand with prospects to explain the value of our APIs, while helping them evaluate and test use-cases with them • Develop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendations • Work alongside Product and Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output • Act as a resource and technical liaison for our Partner ecosystem, ensuring they understand the capabilities and use-cases possible via our APIs and custom apps

Requirements

• 5+ years in technical customer facing roles, including 3+ years of experience in sales engineering, solutions architecting or even Product roles • Have worked with Fortune 500 customers for a high growth, B2B SaaS company • Experience with generative AI and prompt engineering is a huge plus • Nice-to-have: Python chops • Experience working with APIs • An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences • Highly versatile, can lead a discovery session with multiple stakeholders, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles • Customer outcome oriented: a laser focus on delivering solutions that create meaningful business results • Tenured problem solver, able to identify the root cause of issues and work collaboratively to resolve • Experience working across many customer stakeholders and teams

Benefits

• Employer-covered medical plans, dental, vision, and life insurance • FSA • Competitive parental leave policy (parents actually work here!) • Generous PTO • Company stock options • 401k plan with employer matching • Flexible schedules