Your technology partner in growth.
Google Cloud • Google Workspace • GCP • Cloud Security • Digital Workspace
51 - 200
April 26
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Your technology partner in growth.
Google Cloud • Google Workspace • GCP • Cloud Security • Digital Workspace
51 - 200
• A Cloud Support Engineer is responsible for providing technical support and guidance to our Managed Services support customers using Google Cloud Platform's services • Responsible for providing technical support to customers using GCP managed services, including Compute Engine, Kubernetes Engine, BigQuery, Cloud Storage, and others • Diagnose and resolve customer-reported issues, including infrastructure, networking, application, and performance-related problems • Manage and prioritize support tickets and incidents, ensuring that customer issues are resolved within agreed-upon service level agreements (SLAs) • Advise and guide customers on best practices for optimizing their GCP environments, improving security, and ensuring high availability • Analyze system logs and performance metrics to troubleshoot and resolve complex technical issues, collaborating with internal Google support teams when necessary • Create and maintain technical documentation, runbooks and knowledge base articles, FAQs to help customers self-solve common problems and share best practices • Provide training and guidance to customers on how to use GCP services effectively and efficiently • Collect and report customer feedback to the product and engineering teams, helping to improve GCP services and address customer needs • Stay updated with the latest GCP offerings, features, and updates to provide the best support to customers • Maintain clear and transparent communication with customers, keeping them informed about the status of their support requests and providing updates as needed
• Bachelor's degree • 5-8 years of experience in Human Resources • 1-3 years minimum in a Supervisory/Management role within Human Resources • HRIS system experience • Experience with Professional Development Plans
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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