Senior Support Engineer - Jira Enterprise Team

April 20

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The world’s #1 Connections Platform; an all-in-one link management solution: Short Links, QR Codes and Link-in-bio!

internet • URLs • data • links • social publishing

201 - 500

Description

• Interact with largest and most sophisticated customers to solve their problems, digging into complex issues • Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products • Receive on-boarding training to make you a specialist in one-to-many of our products, system technologies, and network technologies • Participate on growth of support capabilities, capacity, and quality for our customers • Lead and participate in customer facing calls helping to communicate progress updates, action plans, and resolution details • Be part of a team ensuring we have customers for life • Set high standards for yourself and your team • Always improve yourself and our customer's experiences

Requirements

• Advanced English level (speaking, listening and writing) • 5+ years of experience in L2/L3 support and troubleshooting web applications, systems and/or softwares in general • Solid troubleshooting skills & root-cause-analysis • Experience in handling critical tickets, complex issues and customer facing • Experience with Network technologies (e.g. proxies & reverse proxies, load balancers, LDAP, Active Directory, SSL) • Experience with web servers, application servers or middleware technologies (e.g. NGINX, J2EE, Tomcat, Apache, WebSphere, JBoss, WebLogic) • Experience with Linux/ Unix (e.g. iptables, egrep, symlinks, Event Viewer) • Experience with SQL databases • Nice to have: Experience with JVM and troubleshooting java applications in general (e.g. Thread Dumps, Heap Dumps, Garbage Collection, Thread/Heap Analysis, Java Memory) • Nice to have: Experience with Atlassian products

Benefits

• Health, dental and life insurance • Health insurance for your pet (national coverage) • Periodic wellness sessions • Gympass • Food and/or meal allowance • Multiple benefits card • 15 days vacation every 6 months (30 days per year) • Possibility of working from abroad (90 days per year) • Short-term incentive plan (PLR) • Private pension plan • Possibility of choosing between 5 working models • Personalized Onboarding Kit (including monitor, headset, keyboard & other gifts) • Monthly allowance for remote work (according to your work model) • Flexible working hours • Parking assistance at the SP and POA offices • Financial support for studies and childcare