Senior Support Engineer - Confluence

April 24

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The world’s #1 Connections Platform; an all-in-one link management solution: Short Links, QR Codes and Link-in-bio!

internet • URLs • data • links • social publishing

201 - 500

Description

• Interact with customers to solve their problems, digging into complex issues • Perform triage, root cause analysis, debugging, and troubleshooting across Atlassian products • Receive on-boarding training to make you a specialist in our products, system technologies, and network technologies • Participate in the growth of support capabilities, capacity, and quality for our customers • Lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details • Always improve yourself and our customer's experiences • Work to deescalate difficult situations with customers • Work on global continuous improvement projects

Requirements

• Strong experience in support and troubleshooting web applications, systems and/or softwares in general • Solid troubleshooting skills & root-cause-analysis • Strong experience in handling critical tickets, complex issues and customer facing • Experience with JVM and troubleshooting java applications in general (e.g. Thread Dumps, Heap Dumps, Garbage Collection, Thread/Heap Analysis, Java Memory) • Experience with database and queries management • Experience with Network technologies (e.g. proxies & reverse proxies, load balancers, LDAP, Active Directory, SSL, APIs) • Hands-on experience in some programming language and Linux Operating System • Knowledge in Browser Dev tools • Knowledge in LDAP ( e.g: LDAP Filters, base DN) • Knowledge about email ( e.g: knowledge about DNS and SMTP protocol) • Experience with Docker, Cloud (AWS preferably) and Kubernetes • Experience with Java source code debugging

Benefits

• Health, dental, and life insurance • Meal and/or Food allowance • Multi Benefits Card • 15 days of vacation every 6 months (30 days of PTO per year) • Private Pension Plan • Short-Term Incentive Plan (PLR) • Parking allowance in SP and POA offices • Possibility to choose between a variety of work models • Financial support for studies and daycare center • Flexible work hours • Customized setup (e.g, monitor, earphones/headsets, keyboard) • Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.) • Home Office Setup Allowance (according to your work model) • Monthly Remote Work Allowance (according to your work model) • Gympass partnership