Customer Success Manager

April 10

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Zefr

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The leading global technology company powering Brand Suitability Targeting and Measurement across walled gardens.

Contextual Video Targeting • Video Targeting • Programmatic Video • Data • Social Video

201 - 500

💰 $5M Series E on 2016-03

Description

• Assist clients in the MENA region with the implementation and integration of our products which may include training, troubleshooting and proactive follow up. • Be the primary point of contact for your partners, responsible for fielding incoming requests from them, proactively engaging them as well as building and expanding relationships. • Be responsible for the retention of our clients’ business by building and updating account plans, completing your own KPIs and gathering a deep understanding of customer needs. • Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role. • Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience. • Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs. • Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs • Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value. • Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.

Requirements

• Must be located in London or the Netherlands. • Preferred Experience: 2+ years of customer success management or advertising operations experience. • Experience with measurement or brand safety platforms is important. • Proficiency in English is a must, French and/or German preferred. • A highly proactive, resourceful and motivated self-starter who takes the initiative to get things done. • Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with clients in different regions.

Benefits

• Located in London or the Netherlands • Preferred Experience: 2+ years of customer success management or advertising operations experience • Experience with measurement or brand safety platforms is important • Proficiency in English is a must, French and/or German preferred • Highly proactive, resourceful and motivated self-starter who takes the initiative to get things done • Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with clients in different regions