🔥 16 hours ago
Support Analyst resolving complex utility software issues for Cayenta, an enterprise resource management provider. Troubleshooting applications, SQL, data, integrations, and customer support cases.
🌐 Canada, United States – Remote
💵 $60k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 0%
SQL
🔥 16 hours ago
Support Analyst resolving complex CIS, data, integration, and SQL issues for Cayenta’s utility enterprise software customers. Documenting solutions and improving support through AI-enabled troubleshooting.
🌐 Canada, United States – Remote
💵 $60k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 0%
SQL
🔥 17 hours ago
Support Analyst resolving complex utility software, data, integration, and database issues for Cayenta’s enterprise resource management customers. Using SQL, AI tools, and troubleshooting expertise to improve support outcomes.
🌐 Canada, United States – Remote
💵 $60k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 0%
SQL
🔥 17 hours ago
Part-time remote support analyst training California K-12 schools on Harris QSS/OASIS software. Troubleshooting Linux/Windows applications, databases, and client issues.
🏄 California – Remote
💵 $40 - $45 / hour
⏱ Part Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 0%
Linux
Postgres
SQL
🔥 17 hours ago
Especialista de soporte técnico de Abbott Diagnostics para instrumentos de laboratorio en Bogotá. Resolución de problemas, mantenimiento de registros y ejecución de servicios para clientes.
🗣️🇪🇸 Spanish Required
🔥 17 hours ago
Technical Support Engineer helping Twilio customers troubleshoot APIs, JavaScript, QoS, and telephony issues. Supporting Twilio’s cloud communications platform and feeding complex customer problems to Product and Engineering.
🇨🇴 Colombia – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
👻 Ghost score 10%
Java
JavaScript
Node.js
Python
React
SQL
VoIP
🔥 18 hours ago
IT Support Specialist providing Tier 1-2 support and administering employee systems. Maintaining endpoints, SaaS platforms, networks, and IT inventory for Spinomenal’s online casino gaming business.
🇮🇱 Israel – Remote
💰 Venture Round on 2015-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🚫👨🎓 No degree required
👻 Ghost score 12%
🔥 19 hours ago
Technical Support Engineer resolving Kubernetes, cloud, and integration issues for ScaleOps. Monitoring incidents, managing tickets, and driving platform improvements through customer feedback.
🇺🇸 United States – Remote
💰 $15M Series A on 2023-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 25%
Cloud
Kubernetes
🔥 19 hours ago
Technical Support Engineer resolving customer issues for Firstup’s intelligent employee communications platform. Diagnosing incidents, configuring systems, and meeting support SLAs.
🇺🇸 United States – Remote
💵 $55k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 0%
JavaScript
SQL
🔥 19 hours ago
Senior Technical Support Engineer resolving complex customer issues for Cyera’s AI data-security platform. Investigating cloud, cybersecurity, permissions, and DLP workflows.
AWS
Azure
Cloud
Cyber Security
Google Cloud Platform
SQL
🔥 19 hours ago
Technical Support Engineer troubleshooting networking, infrastructure, and edge systems. Ensuring reliable real-time video streaming and AI workloads through diagnostics, automation, and incident response.
🇵🇭 Philippines – Remote
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
👻 Ghost score 19%
Cloud
DNS
Firewalls
Linux
Python
TCP/IP
🔥 23 hours ago
Technical Support Officer advising stakeholders and departments on UK safety legislation. Auditing technical materials and contributing to industry standards, publications, and appeals.
🇬🇧 United Kingdom – Remote
💰 Seed Round on 2018-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
👻 Ghost score 10%
🕒 Yesterday
Technical Support Engineer troubleshooting SpotMe’s CRM-connected B2B event platform and Onomi product. Resolving urgent live-event issues across integrations, video, devices, configuration, and networks.
🕒 Yesterday
Product Support Analyst supporting SitusAMC’s real estate software clients with production issues, implementations, and QA testing. Delivering training and coordinating defect resolution remotely across the US.
🇺🇸 United States – Remote
💵 $55k - $75k / year
💰 Private equity on 2020-05
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🕒 Yesterday
Help Desk Analyst supporting University of Tennessee faculty, staff, and students. Troubleshooting applications, managing tickets, mentoring assistants, and improving IT knowledge resources.
🎸 Tennessee – Remote
💵 $48k - $51.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
👻 Ghost score 6%
🕒 Yesterday
Analista de Atendimento Técnico apoiando programas oncológicos da Funcional Health Tech. Visitando instituições, treinando enfermeiras e monitorando pacientes e eventos adversos.
🗣️🇧🇷🇵🇹 Portuguese Required
🕒 Yesterday
Remote technical support representative troubleshooting hardware, software, and connectivity issues. Supporting MCI’s customer experience and business process outsourcing clients.
🕒 Yesterday
Remote technical support representative troubleshooting hardware, software, and network issues for MCI’s CX and BPO clients. Supporting customers via phone, chat, and email.
🕒 Yesterday
Remote technical support representative troubleshooting hardware, software, and network issues. Supporting MCI’s outsourced customer experience and IT services for Philippine clients.
🕒 Yesterday
Remote technical support representative troubleshooting hardware, software, and connectivity for MCI’s BPO and CX clients. Resolving inquiries across phone, chat, and email while meeting support metrics.
+524 More Technical Support Analyst Jobs Available!
The average salary for remote technical support analysts is $74,188 per year. This is based on data from 207 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
⚪️ Entry-level Technical Support Analyst (0 yrs) | 2 | $0 |
🟢 Junior Technical Support Analyst (1-2 yrs) | 80 | $65,776 |
🟡 Mid-level Technical Support Analyst (2-4 yrs) | 97 | $76,686 |
🟠 Senior Technical Support Analyst (5-9 yrs) | 28 | $94,870 |
We analyzed 163 job listings in the last year and found it takes about 39 days for employers to close a job opening.
We reviewed 207 job postings and found the top 10 skills employers are asking for most often are:
You need strong problem-solving abilities, excellent communication skills, and technical knowledge in software/hardware troubleshooting. Familiarity with ticketing systems, customer service skills, and time management are also crucial for remote work.
Typically, a degree in computer science, information technology, or a related field is preferred. However, relevant experience and certifications in IT support (such as CompTIA A+ or ITIL) can also be valuable.
Responsibilities include providing technical assistance to users, troubleshooting issues, managing support tickets, documenting solutions, and ensuring customer satisfaction. You may also conduct training sessions and work with other teams to resolve complex problems.
Benefits include flexible work hours, the ability to work from any location, reduced commuting time and costs, and enhanced work-life balance. Remote roles also provide opportunities to support diverse clients and develop a wide range of technical skills.
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