CRM Solution Architect – Full-time

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $91.2k - $116.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Alliance Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Alliance Health is a regional health plan serving residents of several North Carolina counties by administering Medicaid and state-funded behavioral health and specialty services. It operates Tailored Plan coverage and Medicaid Direct options that integrate physical health, pharmacy, behavioral health, intellectual/developmental disability (I/DD), and traumatic brain injury (TBI) services, provides 24/7 behavioral health crisis support, member and provider portals, community trainings and outreach, and coordinates care through provider networks and governance committees.

📋 Description

• Design and maintain enterprise CRM solutions, including Salesforce solution architecture, data models, integration patterns, declarative automation, and security structures • Ensure solution designs align with enterprise architecture principles, compliance requirements, and performance best practices • Evaluate new Salesforce features, AppExchange solutions, and emerging technologies • Support the Salesforce Center of Excellence and uphold governance standards, design patterns, documentation practices, naming conventions, and release processes • Participate in backlog prioritization, SDLC reviews, and architectural quality assurance • Create and maintain architecture documentation, including diagrams, integration patterns, data models, specifications, requirements, and reusable templates • Partner with IT, Operations, business leadership, and external vendors to translate business needs into scalable CRM solutions • Identify solution risks, provide mitigation strategies, and support investment planning • Design and govern integrations for Salesforce, telephony platforms, data systems, and enterprise applications • Collaborate with engineers, developers, and data teams to ensure integration reliability, consistency, and maintainability • Oversee API usage, error handling practices, and data flow diagrams • Conduct performance assessments of flows, Apex, integrations, and data structures • Recommend and implement optimization strategies for stability, data quality, and system performance • Support modernization initiatives involving cloud adoption, automation, artificial intelligence, and digital engagement • Serve as a technical resource and escalation point for complex solution designs, integration issues, performance concerns, and cross-system architectural challenges • Conduct design reviews and provide guidance on architectural frameworks, secure design, data modeling, and CRM best practices • Share specialized knowledge with team members without supervising or directing their work • Collaborate with IT, Business Operations, Clinical Operations, Member & Provider Services, data teams, and external vendors

🎯 Requirements

• Bachelor’s degree in computer science, Business Administration, Information Systems, or a directly related field • Five (5) years of experience designing, configuring, and implementing CRM solutions • Experience designing data models, integrations, and automation within CRM platforms • Experience working in environments integrating CRM platforms with telephony or contact center tools • Experience participating in or leading Agile and SDLC processes • Experience providing architectural guidance within project or team environments • Experience conducting business process modeling or data analysis • Salesforce Certified Application Architect required • Advanced knowledge of Salesforce platform capabilities, including data modeling, automation, sharing and security, and integration patterns • Proficiency with declarative tools, Apex fundamentals, SOQL, and API concepts • Strong analytical, strategic thinking, planning, and problem-solving skills • Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders • Excellent technical writing and document design principles • Planning and organizational skills • Ability to prioritize initiatives to achieve strategic goals • Ability to manage and teach process change, conduct data analysis, and interpret information • High level of self-motivation and attention to detail • Ability to prioritize and execute tasks in a high-pressure environment • Ability to manage and work on multiple projects at the same time

🏖️ Benefits

• Full-time remote work • Some travel for onsite meetings to the Home Office may be required