HR Shared Services Representative

Job not on LinkedIn

🔥 14 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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ASRC Federal

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🎖️ Defense

🚀 Aerospace

🏛️ Government

Defense • Aerospace • Government

ASRC Federal is a wholly-owned subsidiary of Arctic Slope Regional Corporation that provides federal government contracting services across space, civilian, defense & intelligence, national security, and health markets. It delivers engineering solutions, digital operations and IT modernization, software, applications & analytics, supply chain management & logistics, infrastructure operations, and professional services to support missions such as NASA space programs, FAA aviation safety/operations, Air Force industrial support, cyber defense, and base/resiliency operations. The company operates a family of businesses whose earnings support ASRC’s more than 14,000 Iñupiaq shareholders and employs roughly 9,000 people.

📋 Description

• Serve as the first point of contact for employee and manager HR inquiries through phone, email, chat and case management platforms • Provide support related to HR policies, benefits, timekeeping, onboarding, employment changes, leave administration, compensation, learning and other HR programs • Process employee transactions and maintain accurate records within Dayforce and other HR systems • Manage and resolve Tier 1 HR cases while meeting service level expectations • Escalate complex inquiries to appropriate HR SMEs while maintaining ownership of the employee experience • Support onboarding, job changes, compensation updates, separations and other employee lifecycle activities • Maintain confidential employee information and ensure compliance with company policies and record retention requirements • Conduct routine audits of employee records and HR transactions for data accuracy and compliance • Partner with Payroll, Benefits, Talent Acquisition, HR Business Partners and other stakeholders to resolve employee issues • Support continuous process improvement, knowledge management and self-service enhancements • Assist employees and managers with Dayforce and ServiceNow navigation and self-service capabilities • Support testing, validation and implementation activities for HR process improvements and system enhancements • Report to the HRIS Manager as part of the HR Operations team

🎯 Requirements

• High School Diploma or equivalent required • 5+ years of experience in HR Operations, Shared Services, Customer Service, Payroll, Benefits Administration, or related HR support functions • Experience supporting employees in a high-volume service center or customer support environment • Hands-on experience with Dayforce HCM, ServiceNow, or similar HR and case management systems preferred • Strong understanding of employee lifecycle processes, HR operations, payroll, benefits and leave administration • Excellent customer service, communication, and problem-solving skills • Strong attention to detail and commitment to data accuracy • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion • Experience within a centralized HR Shared Services or HR Operations environment desired • Experience supporting government contracting, professional services, or multi-state workforce organizations desired • Familiarity with knowledge management, service delivery, and self-service support models desired • Understanding of HR compliance, records management, and audit requirements desired • Experience supporting HR technology platforms and process improvement initiatives desired

🏖️ Benefits

• Professional development opportunities • Collaborative and customer-focused team environment • Continuous improvement and innovation-focused workplace

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