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Senior Solutions Engineer

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🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

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Logo of Betterworks

Betterworks

51 - 200 employees

Founded 2013

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Betterworks is a cloud-based performance management and goals platform used by organizations to set, track, and align employee objectives (including OKRs), run continuous performance reviews, and improve goal visibility across teams. It is delivered as a SaaS product for HR and people-operations teams and is targeted at business customers (enterprises and mid-market companies).

📋 Description

• Partner with Sales, Customer Success, and Product teams to design and deliver solutions for Enterprise customers • Collaborate with Account Executives during sales cycles to uncover business challenges and align solutions with HR and leadership priorities • Prepare demo environments showing technical and business outcomes of Betterworks software • Deliver tailored product demonstrations, proof-of-concepts, and solution overviews • Demonstrate how technical features produce positive business outcomes • Translate HR processes into scalable solution configurations • Design and manage sandbox and trial environments • Ensure solutions meet security, compliance, and IT standards and support InfoSec and procurement reviews • Support early customer onboarding and implementation and ensure a smooth handoff from sales to services • Advise HR executives on ROI and outcomes related to engagement, retention, and productivity • Provide technical and functional expertise during executive briefings, CAB meetings, and Innovation Days • Provide market and customer feedback to Product Management for roadmap prioritization • Collaborate with Customer Success and Professional Services to ensure consistent solution delivery and customer outcomes

🎯 Requirements

• 4+ years of experience in Enterprise Solutions Engineering, Pre-Sales Consulting, or Customer Success/professional services at a SaaS company • Strong knowledge of related HR processes, including talent development, succession, skills, and engagement • Strong experience in enterprise SaaS operating systems and HR Tech software • Technical proficiency with SaaS integrations, including APIs, HRIS, SSO, and collaboration tools • Exceptional presentation skills for technical and business audiences, from IT leaders to CHROs • Strong analytical and problem-solving skills • Comfort in fast-paced, high-growth environments and ability to influence across functions • Passion for improving employee experience and business outcomes through performance management • Experience in a fast-paced startup environment is a bonus • Background in consulting or enterprise HR technology is a bonus • Familiarity with security and compliance frameworks such as SOC2 and GDPR is a bonus • Must adhere to information security policies and procedures • Must participate in information security awareness and training programs • Must handle data according to data classification and handling guidelines • Must report information security incidents according to company policies and procedures

🏖️ Benefits

• Opportunity to shape how leading organizations drive performance and employee success • Opportunity to bring unique skills and perspective to HR Technology • Work alongside visionary HR leaders and innovative product teams • Collaborative company culture committed to customer outcomes and employee growth

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