Application Support Engineer – Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Application Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BHG Financial

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🛡️ Insurance

💸 Finance

Consulting • Insurance • Finance

BHG Financial is a well-established financial services company dedicated to empowering professionals to take control of their finances. With over 20 years of experience, BHG Financial supports various industries that aim to make a positive impact. The company has cultivated a strong team culture and has won numerous awards, serving over 100,000 professionals across more than 30 states. BHG Financial is committed to maintaining its dynamic, growth-oriented culture while supporting nonprofit organizations through partnerships.

📋 Description

• Lead day-to-day operations of the Application Support team, providing technical guidance, mentorship, and support • Maintain, support, and improve internal and third-party enterprise applications and integrations • Monitor support queues, ticket volume, and trends to identify issues and balance workloads • Troubleshoot and resolve complex technical issues and system errors as an escalation point • Partner with Engineering, Product, and cross-functional teams on incidents, workarounds, resolutions, and timelines • Serve as subject matter expert for Jira Software, Jira Service Management, Confluence, and other enterprise platforms • Develop technical documentation, standard operating procedures, system configurations, and support processes • Drive IT support best practices, incident escalation, change control compliance, application availability, capacity planning, and process improvement • Lead cross-functional projects, coordinating resources, timelines, deliverables, risks, and status • Collaborate with vendors and stakeholders on troubleshooting, tool evaluation, improvements, upgrades, and integrations

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience • 6+ years of experience supporting and/or managing third-party enterprise server and cloud application platforms • 3+ years of experience managing, developing, and leading professional Application Support team members • 1+ years of experience interacting with senior leadership at the Director level or above • 5+ years of experience with modern development tools and technologies, including Microsoft .NET/C#, Azure Cloud, PHP, full-stack architecture, AWS, or Google Cloud • 5+ years of experience with SDLC methodologies, including Waterfall, Scrum, and Kanban, along with standard Agile tools • 4+ years of advanced SQL and/or SOQL experience, including complex joins, stored procedures, and other advanced database concepts • 2+ years of experience with programming or scripting languages such as Java, Python, PowerShell, JavaScript, JQL, AQL, Apex, or similar technologies • 4+ years of experience creating technical documentation or standard operating procedures related to IT operations and support • Experience leading complex, cross-functional projects and working with third-party vendor support • Strong customer service, troubleshooting, problem-solving, and written and verbal communication skills • Familiarity with Microsoft Teams, Microsoft Office, Jira Software, Jira Service Management, and Confluence • Ability to work flexible hours, including occasional early mornings, evenings, weekends, and on-call rotation • Travel during the first 6 months and approximately 5% annually thereafter • Must already possess valid U.S. work authorization that will not require employer sponsorship now or in the future • Nice to have: ITIL/change management knowledge or certification, Linux, Salesforce administration/development, SonarQube, Posit/RStudio, DocuWare, and VMware

🏖️ Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members • Competitive PTO and vacation policies • 1 Friday off each month for Wellness Weekends • Company 401(k) plan with employer contributions after one year • Company-sponsored training and certification opportunities • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses • Ongoing volunteer opportunities through the BHG Cares program

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