Customer Success Technical Leader – TAM, Splunk Core Platform, DoD/INTEL

🔥 0 minutes ago

🌲 North Carolina, Maryland, +2 more states – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $171.9k - $223.4k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• provide impactful solutions to customer challenges • onboard and enable customers through workshops • assess account health, especially at renewal time • engage with Customer Success Executives on opportunities • guide account teams and customers on optimal platform use • deliver strategic technical consulting within 90 days • contribute to practice KPIs and process improvements

🎯 Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud) • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience • Strong SPL (Search Processing Language) skills are essential • Solid experience in technical consulting or big-data analytics • TS/SCI Clearance • Strong understanding of common enterprise applications • Statistical and analytical modeling skills are a plus • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools • Hands-on experience with Splunk product implementation of focus • Experience with cloud migration projects

🏖️ Benefits

• medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year • flexible vacation time off program • 80 hours of sick time off provided on hire date • optional 10 paid days per full calendar year to volunteer