Client Solutions Manager – Major Accounts

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $122.3k - $183.5k / year

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Manage and expand relationships with Cox Automotive’s largest and most complex automotive dealer group clients • Identify client needs and provide solutions • Drive client retention and revenue growth through optimization of Autotrader, KBB.com, and Kelley Blue Book Instant Cash Offer products • Spend the majority of time in the field providing analytics, consultation, and support • Maximize clients’ return on investment from digital media and software products • Coordinate Cox Automotive expertise for specific digital media products or software • Partner with Majors CSM Directors, Client Partners, and the Strategic Account Team on revenue opportunities and account strategy • Build and grow long-term relationships with dealership and corporate contacts • Identify whitespace opportunities and grow revenue through connected strategies • Monitor and analyze product performance, client business trends, and performance trends • Interpret Cox Automotive reporting and analytics for customers • Adhere to dealer group rules of engagement • Train customers on Autotrader and Kelley Blue Book media and software products • Compile and share customer business and product performance reports • Prepare client locations for corporate-level product purchases • Serve as first point of contact for dealer issues and resolve customer and technical concerns • Contribute to strategic account planning and identify account opportunities and risks • Manage client progress and results according to account strategy • Minimize churn on new and existing products • Determine meeting frequency based on account plans and client needs • Collaborate with customer support and internal partners to solve problems and improve service • Learn and incorporate new product offerings • Identify, coordinate, and support product workshops and in-store training

🎯 Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field; alternative combinations include a master’s degree and 4 years’ experience, a Ph.D. and 1 year of experience, or 10 years’ experience in a related field • Travel within an assigned sales territory required, up to 75% • Valid driver’s license required • Safe driver • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future • 2+ years working in an Autotrader Client Solutions Manager capacity preferred • Previous automotive industry experience strongly preferred • Previous media or advertising experience, preferably digital, preferred • Knowledge of competitive landscape, rates, and selling points preferred • Customer Relationship Management system experience preferred • Experience meeting face-to-face with customers preferred • Must clear a pre-employment drug test • Must comply with Cox Automotive’s drug-free workplace policy

🏖️ Benefits

• Annual incentive/commission target of $55,000.00 • Competitive salary and bonus/incentive plans • Flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits, with multiple options for individuals and families • Generous 401(k) retirement plans with company match • Inclusive parental leave policies • Comprehensive fertility coverage and adoption assistance • Professional development and continuing education opportunities • Financial wellness/planning resources • Vacation with pay • Seven paid holidays throughout the calendar year • Up to 160 hours of paid wellness annually for employees or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Medical, dental, and vision insurance • Sick leave, flexible vacation/wellness days, and/or PTO