Principal AIOps Engineer

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🔥 16 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $144.2k - $288.4k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead the AIOps strategy, roadmap, and operating model • Own the observability-to-AIOps pipeline • Design and implement event intelligence • Advise operations, service owners, and leadership stakeholders • Develop ServiceNow-centric AIOps integrations • Establish governance for operational AI • Build and operationalize agentic AI workflows • Enable closed-loop automation and self-healing • Partner with NOC/SOC, infrastructure, and application owners • Create enablement materials and coach teams

🎯 Requirements

• 10+ years of experience in SRE, production operations supporting highly available services • Proven technical leadership • Strong programming/scripting skills (Python preferred) • Experience integrating observability platforms • Strong ServiceNow experience • Automation & Integration Engineering: Python (preferred) • AIOps, ITSM/ITOM (ServiceNow) & Agentic AI Ecosystem knowledge • Operational ML/Analytics: anomaly detection and time-series analysis

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package