Senior Analyst, Operations Support

Job not on LinkedIn

🔥 15 hours ago

🏈 Alabama, Arizona, +41 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $47k - $122.4k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support hiring, onboarding, access/system issues for current employees, chargeback oversight and reporting, and Workday-related functions across Clinical and Government Services organizations • Maintain staffing fluctuations for approximately 3,000 employee profiles plus 1,200–1,400 seasonal staff • Order equipment and software and troubleshoot access issues • Partner with Human Resources, Talent Acquisition, Information Technology, vendors, and internal business partners to resolve problems • Support all onboarding functions and ensure a seamless experience for new hires • Communicate trouble-ticket reporting and information, engage partners for resolutions, communicate with leadership, and escalate as needed • Ensure tools meet business objectives and provide Operations with accurate strategic execution plans • Research and solve complex problems, perform root-cause analysis, provide feedback and solutions for plans and budgets, and support related training • Improve hiring, onboarding-management, and chargeback processes and protocols • Provide informal guidance and support to Operations colleagues • Oversee onboarding/offboarding, colleague database maintenance, equipment ordering and returns, chargeback processes, and reporting • Work with Operational Leadership, Resource Planning teams, and business partners to assess staffing changes, risks, and mitigation actions • Lead and own individual and team projects and resolve complex business challenges • Assist and lead access-issue resolution, including ticket management, troubleshooting, escalation, IAM/IT coordination, documentation, and team guidance • Participate in and present at ad hoc, daily, weekly, and quarterly meetings • Maintain employee profile information in tracking databases and Verint • Coordinate training classes and troubleshoot equipment setup, equipment issues, and colleague start-date access

🎯 Requirements

• 3 to 5 years experience in Customer Service, clinical operations, on-boarding, and/or prior Pharmacy Benefits Management experience (PBM) • Proficient in Microsoft Office tools (Word, PowerPoint and Excel) • Intermediate Microsoft Excel experience, including formulas and VLOOKUPs • Proficient in data collection and data entry • Experience assisting with and leading projects and creating/updating work instructions • Ability to lead projects, diagnose and resolve complex business challenges, and collaborate with Operations or Shared Service teams • Prior experience and proficiency using Quickbase preferred • Motivation, presentation skills, and flexibility • Ability to meet strict deadlines • Ability to organize, prioritize, and manage multiple tasks with a high level of detail • Ability to identify, analyze, and solve complex issues under tight turnaround times • Effective written and verbal communication skills • Self-motivated, detail-oriented, and able to work independently • Ability to manage and prioritize multiple projects simultaneously • Ability to work in a high-production, time-sensitive environment • Resourcefulness in problem-solving • Ability to work independently with little supervision • High School diploma or equivalent GED

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay