Technical Support Engineer I

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verisma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

📋 Compliance

Healthcare • SaaS • Compliance

Verisma is a healthcare technology company that provides cloud-based software and services to help healthcare organizations securely manage, exchange, and release clinical and administrative health information. Its solutions are focused on automating records workflows, ensuring regulatory compliance, and enabling secure data exchange between providers and partners.

📋 Description

• Provide enterprise-level assistance to customers • Diagnose and troubleshoot software, hardware, network, account setup, and operating system issues • Help customers install applications and programs • Provide technical support via email, chat, phone, written instructions, and technical manuals • Own reported customer issues through resolution within agreed time limits • Research and identify solutions to system, software, and hardware issues • Escalate unresolved issues to appropriate internal teams • Ask targeted questions to understand root causes • Track and log issues through resolution • Provide prompt and accurate customer feedback • Use internal databases and external resources to provide technical solutions • Prioritize and manage multiple open issues • Follow up with clients to ensure systems are functional • Prepare reports and document technical knowledge in notes and manuals • Maintain collegial client relationships • Uphold Verisma Core Values and ethical business standards

🎯 Requirements

• High school diploma or equivalent, bachelor's degree in IT or related field preferred • Up to 3 years proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg. Zendesk) • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus